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๐Ÿ Specialist VA Support

Expert Admin Support for Mortgage Brokers

SupportHive connects Australian mortgage brokers with skilled virtual assistants who specialise in your industry โ€” so you can focus on writing loans, not paperwork.

70%
Cost Savings
48hr
Onboarding
100%
Industry Focused

Specialist support across

Mortgage Brokingโ€ข Loan Processingโ€ข CRM Managementโ€ข Document Preparationโ€ข General Admin

Services Built for Mortgage Brokers

Every service is designed around the real day-to-day needs of Australian mortgage broking businesses.

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Loan Processing Support

Assistance with preparing loan applications, checking documents, and following up with lenders โ€” keeping your pipeline moving efficiently.

  • Preparing and checking loan application documents
  • Following up with lenders on application status
  • Tracking conditional approvals and outstanding items
  • Coordinating with solicitors and conveyancers
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CRM Management

Keeping your CRM accurate and up to date โ€” data entry, pipeline updates, client records, and task management across major platforms.

  • Data entry and contact record management
  • Pipeline and deal stage updates
  • Task creation and follow-up reminders
  • Experience with SalesTrekker, Salesforce and others
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Document Preparation

Organising, formatting, and preparing client documents, fact finds, and compliance paperwork ready for your review.

  • Client fact find preparation
  • Privacy consent and disclosure documents
  • Loan comparison and summary preparation
  • File organisation and naming conventions
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Client Follow-Ups

Stay top of mind with your clients without spending your own time on routine communications.

  • Post-submission status update calls and emails
  • Outstanding document requests and chasing
  • Settlement follow-up and satisfaction checks
  • Renewal and refinance trigger outreach
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General Administration

Reclaim your time from day-to-day admin tasks so you can focus on writing more loans.

  • Calendar and appointment management
  • Email inbox monitoring and sorting
  • Reporting and data entry
  • Preparing meeting notes and action items
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Compliance Support

Helping you stay on top of compliance obligations by maintaining accurate records across all client files.

  • File note creation and maintenance
  • Compliance checklist completion
  • Best interests duty documentation support
  • Credit guide and disclosure document tracking

VA Support That Truly Gets Your Business

Most VA services are generalists. SupportHive is different โ€” we exist specifically to support mortgage brokers.

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Mortgage Industry Focus

Our VAs are trained specifically in mortgage broking workflows, terminology, and compliance requirements.

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Save Up to 70% on Costs

Get the same quality of work at a fraction of the cost of hiring locally in Australia โ€” without the overheads.

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Ready in 48 Hours

No lengthy recruitment process. Your matched VA is briefed and ready to support your business within 48 hours.

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Flexible Engagements

Part-time or full-time, short-term or long-term โ€” our engagements work around your business needs.

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Dedicated Support

You get a dedicated VA who learns your business, your systems, and the way you like things done.

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Confidentiality You Can Trust

All our VAs sign confidentiality agreements and follow strict data handling protocols.

MR
Mahbub Reza
Founder, SupportHive

SupportHive was founded with one goal โ€” to give Australian mortgage brokers access to skilled, reliable admin support that actually understands the industry. We know how much time brokers lose to paperwork, follow-ups, and admin tasks. SupportHive exists to change that.

How It Works

From your first call to having a VA working in your business โ€” it takes just a few days.

1

Free Discovery Call

We learn about your brokerage and what you need. No obligation, no pressure.

  • Discuss your current workload and pain points
  • Identify which tasks you want to delegate
  • Get a clear picture of cost and timeframes
2

We Match Your VA

We identify the right virtual assistant with the skills your business requires.

  • Matched on skills relevant to your needs
  • Matched on availability and time zone
  • You meet your VA before committing
3

Onboarding

Your VA is briefed on your systems and processes โ€” ready within 48 hours.

  • Briefed on your CRM and workflow tools
  • Introduced to your templates and preferences
  • Clear task list agreed from day one
4

Start Delegating

Hand off tasks, reclaim your time, and focus on growing your brokerage.

  • Daily task management via your preferred tools
  • Regular check-ins to ensure quality
  • Easy to adjust scope as needs change

Ready to Get Started?

Book your free discovery call today. No commitment, no obligation โ€” just a conversation about how we can help.

Book a Free Discovery Call โ†’

Let's Talk About Your Brokerage

Fill in the form and Mahbub will get back to you within 24 hours. Or tap WhatsApp for a faster response.

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Serving Australian Mortgage Brokers
๐Ÿ’ก Prefer WhatsApp? Click the green button on the bottom right to chat directly with Mahbub โ€” the fastest way to get in touch.

Book a Discovery Call

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